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All emails are answered in 24-48 business hours. If you need something quicker please call us toll free at 1-800-955-1813 and a representative will be more then happy to help you. Our phone lines are open from 9:30am - 10:00PM EST Monday through Thursday and Fridays 9:00 am - 6:00 pm . Our phone lines are closed on Saturday and Sundays but please leave our customer support team a message and we will get back to you on the first business day.